Working around the coronavirus
At a time like this, we understand that you may be worried about your clients’ investments and we want to make sure we can continue to provide the same level of service that we always have done. We want to assure you that we have put measures in place to ensure we’re continuing to monitor and manage your investments.
The health and safety of our clients and team members is of the utmost importance to us, which is why we have put extra precautions in place to ensure we are doing everything we can to support and look after them, including:
- Our staff members are set up to work from home and will do so from today onwards, so you can still contact them via email or phone
- We’ve conducted a full business risk assessment and ensured all of our team can work remotely and continue to provide the same service if we need to close the office due to someone contracting the virus
- We will be conducting meetings over the phone and video conferences where possible so if you have booked a meeting with us or are due to come in within the next 4-6 weeks, please call us to confirm first
- Our phone lines will continue to operate through an outsourced service and staff will be able to call you back
We’ll keep you informed of any further developments if your investments are affected, in the meantime, please keep an eye on our website for more information.